If you need to return an item, please read this page carefully to ensure your return is handled correctly, and then contact our customer service team. Please email us at [email protected] as soon as possible with details of the problem and or images/photographs.
We bear no liability for damage caused by inappropriate return of the item(s). Please ensure items are fully protected and secure in the packaging before returning to us.
All warranties are considered void in the case of unauthorized repairs to the item(s).
How we process refunds
We will provide a full refund (including shipping) if:
- The item is damaged upon arrival and we are unable to fix or replace it.
- The item was incorrectly described in website listing.
We will provide a full or partial refund if:
- The item is found to be defective and we are unable to fix or replace it.
- The returned item is not unopened, in mint condition.
Refunds will be processed via the method of payment. Refunds to credit cards or Afterpay will incur a processing fee deduction, as we are charged a non-refundable commission by the payment providers. Please be aware that bank clearance times vary and there may be some delay before funds appear in your account.
We will provide a full or partial store credit if:
- You have changed your mind.
If you have received incorrect items
We are extremely sorry about our mistake and for any inconvenience this might have caused. Please email us a picture within 7 days of receiving the incorrect item(s). Provided the item is unopened and in mint condition we will arrange for a prepaid courier ticket/bag to be sent to you by mail, so the item can be returned at our cost. We will dispatch the correct item as soon as we receive the incorrect item(s) back.
If you have changed your mind after the purchase
We do understand that people change their mind all the time. If the order has not been dispatched by the time we were contacted, we will cancel your order and issue a full store credit to your Wondershop account. If the order has been dispatched, you are welcome to return the item to us within 7 working days (starting from the first day you receive the item) for a full store credit to be issued, minus any shipping costs. The return of the item will be at the cost of the buyer.
The item(s) must be returned to us unopened, in mint condition with all internal and external packaging, accessories, swing tags, labels and manuals. When you return the item to us, it would be much appreciated if you could attach a piece of paper with our shipping address on it instead of writing on the box.
We reserves the right to reject the return or may at its sole discretion apply a 20% restocking fee/damaged return fee, which will be deducted from any store credit issued.
If an item is damaged upon arrival
If your item has arrived and is faulty, damaged, or not working as intended, please notify us as soon as possible. Please email us with a photo that clearly shows the item's damage and any damage to the packaging. Once you have notified us, we will arrange for the return of the item for assessment. Once we have confirmed the damage or fault, it will be repaired or replaced free of charge.
Please note that for your claim to be accepted the item must be put back to its original packaging as the couriers assessment team will need to see how it was packed.
This process can take up to one week, we will try our best to have the replacement shipped as soon as possible (depending on stock levels).
If there are items missing from your order
Please notify us by email within 5 working days of receiving the parcel. We will investigate and will send you the missing item if it is proved to be our mistake. We bear no responsibility for items not reported as missing in the five working days following delivery.
If the item is faulty
To return a item, the customer needs to cover their postage and we will cover ours. A faulty item must be returned within 7 days upon a mutual agreement on the return by both parties. Upon return we or the local distributor/manufacturer will test the faulty unit and if found to be faulty, will repair or replace the damaged or faulty goods. If the item cannot be repaired or exchanged for a similar item, a store credit or a full refund (including shipping) will be provided.
If items returned to us as faulty are found to be in full working order upon testing, you will be liable for any extra shipping costs incurred to receive the item back. Please ensure that you have explored possible options before returning an item to us.
Consumer Guarantees Act 1993 ("the Act")
The above Return and Refund Policy and the other terms of sale are subject to your rights under the Act. If you are buying the item for business purposes, you agree that the Act does not apply. You also accept that the Act does not apply if you are buying the item for the purpose of re-supplying them in trade or for manufacturing or repairing in trade.
